- Care home
Eversfield House
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
Eversfield House is a care home providing personal care to up to 24 people. At the time of our assessment there were 23 people using the service. The assessment took place between 19 Mar to 10 Apr 2024. We undertook this assessment because we received concerns about staffing arrangements and management and oversight of the service. The service had improved. Risks to people were now assessed and better managed. The environment had been made safer. There were enough staff to meet people’s needs. Staff were trained and well supported. Recruitment checks were undertaken to make sure staff were suitable to support people. Medicines were now better managed. People were involved in assessments and reviews of their needs. People could state their choices and preferences and care and support was tailored to their specific needs. Staff knew people well and understood their needs and preferences for how their care and support should be provided. Management and oversight of the service had improved. The home manager was suitably skilled and experienced and well-liked by people and staff. Governance arrangements were now effective and there were regular checks and audits of the safety and quality of the service. People and staff feedback was used to improve the service. The home manager also used leaning to continuously improve the service. However, the provider was not meeting conditions of their CQC registration. The service did not have a registered manager in post and the provider had not submitted statutory notifications about key events at the service, which they are required to do.
People's experience of this service
People were supported to live safely at the service and were involved in making decisions about how they wished to be supported to stay safe. Staff provided prompt and appropriate support to people and worked well together to provide this. People were supported to take their medicines when they needed them. People were involved in assessing their needs and able to state their choices and preferences for how their care and support should be provided. People received care that was centred on them and their specific needs. Staff knew people well and provided care that reflected people’s choices and preferences. People spoke well about the staff and management team at Eversfield House and had no concerns about the safety and quality of support they received.