Charlton Grange Care Home

Updated 17 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 17 April 2021

Charlton Grange Care Home is a care home without nursing for a maximum of 62 older people, including people living with dementia. There were 39 people living at the home at the time of our inspection. The home is purpose-built and provides accommodation across two floors. The ground and first floors have communal lounge and dining areas and the home has a garden to the rear.

People’s experience of using this service:

The consistency of care people received had improved since our last inspection. The reliance on agency staff had reduced as the provider had successfully recruited permanent care and nursing staff. As a result, people received their care from staff who were familiar to them and who understood their needs well.

There were enough staff on each shift to meet people’s needs and keep them safe. People did not have to wait for care when they needed it. Staff had access to training relevant to for their roles and shared information about people’s needs effectively. A new manager had been appointed since our last inspection who had improved the support provided to staff, including clinical supervision for nurses.

People were supported to maintain good health and to obtain medical treatment when they needed it. Staff were observant of any changes in people’s health and ensured any concerns were reported. Staff kept relatives well-informed about their family members’ health and well-being.

People enjoyed the food at the home and any specific dietary needs were recorded and known by catering staff. People had access to a range of activities. Two activities co-ordinators had been recruited since our last inspection and this had increased the availability of activities for people. Relatives were made welcome when they visited and were encouraged to be involved in the life of the home.

Risks were assessed and managed effectively. Medicines were managed safely. Staff maintained appropriate standards of hygiene and infection control. People were protected by the provider’s recruitment procedures, which helped ensure that only suitable staff were employed. Staff understood their role in safeguarding people and knew how to recognise and report potential abuse.

People, families and staff had opportunities to give their views about the home at regular meetings and through surveys. Any suggestions people made were listened to and acted upon. People and relatives knew how to complain and told us they would feel confident in doing so.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and their relatives were involved in planning their care. Staff encouraged people to make choices and respected their decisions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 29 March 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.