Orison Health Ltd

Updated 21 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke over the telephone with 1 person who used the service and 2 family members. We spoke with the registered manager who is also the nominated individual, a care coordinator and contacted 3 staff by email to receive feedback. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We visited the office location to review written records. We also used technology such as electronic file sharing to gather information. We looked at 3 people's care records. We checked records relating to the management of the service including staff files, policies and procedures and quality assurance records.

Updated 21 July 2023

About the service

Orison Health Ltd is a domiciliary care service providing personal care to people in their own houses and flats in the community. The service is based in Barnsley. At the time of our inspection there were 3 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe, and staff knew what to do if they thought people were at risk. Staff recruitment processes were robust and staffing levels ensured peoples' needs were met. The provider followed current infection prevention and control guidance.

People's needs were assessed and reviewed regularly, and staff were trained to provide support whilst promoting independence. People praised the staff for their care and kindness. They said staff were friendly and helpful. People and relatives said staff were reliable and on time. There was good continuity of care, so they saw the same regular care staff members. Staff made sure people were treated with dignity and respect, and their privacy was protected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were trained and supported to carry out their job safely and effectively. People had confidence in staff’s abilities and competence.

Systems were in place to monitor quality and safety. The registered manager audited care and support and medicine records to assure themselves of quality.

There was good communication between the management and people who used the service. The registered manager carried out spot checks and reviews to make sure people were satisfied with the care service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 14 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.