Orison Health Ltd

Orison Health Ltd is a domiciliary care service providing personal care to people in their own houses and flats in the community. The service is based in Barnsley. At the time of our inspection there were 3 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe, and staff knew what to do if they thought people were at risk. Staff recruitment processes were robust and staffing levels ensured peoples' needs were met. The provider followed current infection prevention and control guidance.

People's needs were assessed and reviewed regularly, and staff were trained to provide support whilst promoting independence. People praised the staff for their care and kindness. They said staff were friendly and helpful. People and relatives said staff were reliable and on time. There was good continuity of care, so they saw the same regular care staff members. Staff made sure people were treated with dignity and respect, and their privacy was protected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were trained and supported to carry out their job safely and effectively. People had confidence in staff’s abilities and competence.

Systems were in place to monitor quality and safety. The registered manager audited care and support and medicine records to assure themselves of quality.

There was good communication between the management and people who used the service. The registered manager carried out spot checks and reviews to make sure people were satisfied with the care service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 14 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.