Mount Hill Care

Updated 24 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 18 January 2023 and ended on 24 January 2023. We visited the location’s office/service on 18 January 2023.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used information gathered as part of monitoring activity that took place on 14 December 2022 to help plan the inspection and inform our judgements.

We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and received feedback from 1 member of care staff. We looked at 1 person’s care record and spoke to 1 other professional involved with the service. We reviewed training and supervision records and documents relating to the management of the service.

Updated 24 February 2023

About the service

Mount Hill Care is a domiciliary care agency providing personal care to older people, some of whom may have dementia. At the time of our inspection there was 1 person using the service.

People’s experience of using this service and what we found

The registered manager did not have systems and processes to ensure safe oversight and governance of the service. Staff described a positive culture within the service and felt well supported by the registered manager.

There were enough staff to provide care safely. The person’s care plans and risk assessments provided staff with guidance to support them safely and meet their needs.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person’s care plan included details of what was important to them. Staff communicated with the person in ways they could understand.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified a breach relating to the governance of the service.