Mount Hill Care

Mount Hill Care is a domiciliary care agency providing personal care to older people, some of whom may have dementia. At the time of our inspection there was 1 person using the service.

People’s experience of using this service and what we found

The registered manager did not have systems and processes to ensure safe oversight and governance of the service. Staff described a positive culture within the service and felt well supported by the registered manager.

There were enough staff to provide care safely. The person’s care plans and risk assessments provided staff with guidance to support them safely and meet their needs.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person’s care plan included details of what was important to them. Staff communicated with the person in ways they could understand.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified a breach relating to the governance of the service.