Durham Street

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 13 June to 20 June 2024. The service has been rated Good. The service has now improved and have taken adequate steps to assess people’s risks and ensure they have taken all reasonably practicable steps to mitigate the risks to people. Systems designed to monitor the quality and safety of the service were now robust and themes and trends to were identified to promote learning. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and/or autistic people, and providers must have regard to it. The service has now improved, and people were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's experience of this service

People told us they felt safe and were supported to understand and manage their risks. People and relatives told us they were well cared for and were involved in assessments around their care. People received care and support to enable them to live a life of their choosing and were seen as a unique person with skills, strengths and goals. People told us their privacy and dignity were always upheld. People and their families were involved in changes around their care.