The Steppes Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People did not voice any direct complaints to us during the assessment. One person told us “They don’t treat people differently, as far as I can see they treat everyone the same, they are fair.” People told us they saw staff would look in on them as they passed their bedrooms, but they did not always come in to say hello.

Staff told us they were aware of people’s health conditions, and there was an aim to visit people unable to leave their bedrooms at least once every 45 minutes. Staff told us they checked on people’s well being. We observed people were offered drinks and encouraged to take sips of water and squash. The registered manager told us people were assessed for risk and supported when their condition deteriorated. For example, one person used to go out independently to the nearby village but when they began to forget how to return to the service, staff were able to escort them so they could continue their chosen activity.

The provider had a system in place to gain the views of people by sending out an annual questionnaire. There was also an Equality and Inclusion policy in place. However, we observed people did not always have access to call bells and staff were not always working in line with the care documentation. Care, treatment and support were delivered in ways which sometimes led to inequalities in outcomes and barriers to care, treatment and support.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.