Background to this inspection
Updated
10 July 2014
We inspected this service on the 2 May 2014. The inspection team consisted of one inspector for adult social care and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert by experience on this inspection had experience in domiciliary care.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to provide a rating for the service under the Care Act 2014. The announced inspection was part of the Wave 1 testing process that we are introducing for all adult social care services.
At the time of our inspection Wolverhampton HARP Team provided personal care and support to approximately 45 people in their own homes. During the inspection we spoke with the registered manager, two senior staff and five staff that provided support to people in the community. After the inspection we spoke with five people that used the service and 14 relatives to help us to understand their experiences.
During the inspection we looked at five care records, five staff recruitment and training files and records that showed how the registered manager monitored and managed the service.
Before we carried out our inspection we reviewed the information we held about the service, which helped us to decide on the areas that we needed to look at as part of the inspection.
At the previous inspection on the 21 November 2013 the service met the regulations that we inspected against at their last inspection.
Updated
10 July 2014
Wolverhampton City Council Home Assisted Reablement Programme (HARP) Team provides a six week domiciliary care reablement service to approximately 45 people to enable them to live in their own homes. People are supported with their daily living skills and personal care needs to help them to be as independent as possible. The service provides support to people who have physical disabilities and dementia.
There was a registered manager in place at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law with the provider.
People were supported in a safe way because detailed management plans were in place and staff understood the individual risks to people and how to support them safely. We found that staff also encouraged people to be as independent as possible whilst taking into account any risks.
Staff were aware of the provisions under the Mental Capacity Act (2005) and people were supported to make decisions about their care. We found that where people lacked the capacity to make decisions there were assessments in place that ensured any decisions were made in their best interests.
People told us that staff maintained and protected their dignity when they provided support. People were happy with the care that was provided and told us that the staff were caring and compassionate.
We found that people had their needs assessed and consented to their care. People’s preferences were taken into account and these were clearly documented to provide guidance to staff.
There were recruitment procedures in place and staff were supported with their development needs to ensure that they had the knowledge and skills to provide support to people who used the service.
We saw that the provider undertook regular audits and assessed the quality of care that people who used the service received and acted upon any concerns. We found that the service was well led and the manager was approachable to both staff and people who used the service. This meant that the service were continually looking to improve the service to people.