02/05/2014
During a routine inspection
Wolverhampton City Council Home Assisted Reablement Programme (HARP) Team provides a six week domiciliary care reablement service to approximately 45 people to enable them to live in their own homes. People are supported with their daily living skills and personal care needs to help them to be as independent as possible. The service provides support to people who have physical disabilities and dementia.
There was a registered manager in place at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law with the provider.
People were supported in a safe way because detailed management plans were in place and staff understood the individual risks to people and how to support them safely. We found that staff also encouraged people to be as independent as possible whilst taking into account any risks.
Staff were aware of the provisions under the Mental Capacity Act (2005) and people were supported to make decisions about their care. We found that where people lacked the capacity to make decisions there were assessments in place that ensured any decisions were made in their best interests.
People told us that staff maintained and protected their dignity when they provided support. People were happy with the care that was provided and told us that the staff were caring and compassionate.
We found that people had their needs assessed and consented to their care. People’s preferences were taken into account and these were clearly documented to provide guidance to staff.
There were recruitment procedures in place and staff were supported with their development needs to ensure that they had the knowledge and skills to provide support to people who used the service.
We saw that the provider undertook regular audits and assessed the quality of care that people who used the service received and acted upon any concerns. We found that the service was well led and the manager was approachable to both staff and people who used the service. This meant that the service were continually looking to improve the service to people.