Wellbeing Living

Updated 29 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service provides care and support to people living in 1 ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 13 February 2023 and ended on 15 March 2023. We visited the location’s office/service on 13 February 2023 and spoke to staff on 23 February. We reviewed further information submitted by the provider and gave feedback on 15 March 2023.

What we did before the inspection

We reviewed information we had received about the service since they had registered with CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information gathered as part of a monitoring activity that took place on 14 November 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, 1 person who used the service, 1 relative and 2 staff. We reviewed a range of records including 2 people’s care plans and risk assessments, 1 person’s medicines records, 2 staff files including recruitment and supervision, numerous auditing processes, training records and other documentation that supported the running of the service.

Updated 29 June 2023

About the service

Wellbeing Living provides care and support to people in a supported living accommodation which could accommodate up to 6 people. The service worked with people with various conditions, including physical health needs, mental health and people with a learning disability. At the time of the inspection, the service was supporting 1 person. 2 other people were still registered with the service but were on extended leave and not present at the time of inspection.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff understood what safeguarding was and how to report any concerns. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Risks to people were assessed and clear information given to staff on how to minimise those risks. Staff were recruited safely, and all relevant background checks were done. People received their medicines safely and on time. People were supported to manage their medicines. There were systems in place to address and manage infection control.

Staff were supported through regular training and supervision. People were supported to eat and drink where this was an identified care and support need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.

People’s care was person centred and clear information was provided to staff. There was a complaints process in place which people were aware of. People’s communication needs were addressed and documented in their care plans.

Staff valued and acted upon people’s views. The service had good management oversight supported by effective feedback and management checks. The registered manager valued staff and staff told us they felt supported in their role by management.

Rating at last inspection

This service was registered with us on 22 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.