We carried out a review of the data available to us about Wellbeing Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wellbeing Living, you can give feedback on this service.
Wellbeing Living provides care and support to people in a supported living accommodation which could accommodate up to 6 people. The service worked with people with various conditions, including physical health needs, mental health and people with a learning disability. At the time of the inspection, the service was supporting 1 person. 2 other people were still registered with the service but were on extended leave and not present at the time of inspection.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff understood what safeguarding was and how to report any concerns. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Risks to people were assessed and clear information given to staff on how to minimise those risks. Staff were recruited safely, and all relevant background checks were done. People received their medicines safely and on time. People were supported to manage their medicines. There were systems in place to address and manage infection control.
Staff were supported through regular training and supervision. People were supported to eat and drink where this was an identified care and support need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
People’s care was person centred and clear information was provided to staff. There was a complaints process in place which people were aware of. People’s communication needs were addressed and documented in their care plans.
Staff valued and acted upon people’s views. The service had good management oversight supported by effective feedback and management checks. The registered manager valued staff and staff told us they felt supported in their role by management.
Rating at last inspection
This service was registered with us on 22 October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.