Background to this inspection
Updated
16 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We received information of concern about visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 15 February 2022 and was announced. We gave the service 24 hour's notice of the inspection.
Updated
16 March 2022
About the service
Ridgeway Court Care Home is a residential care home providing personal care to 34 people aged 65 and over at the time of the inspection. The service can support up to 39 people.
The provider’s systems to monitor quality had not always identified where there were errors in people’s care records. People knew who the registered manager was and told us the service was well led. People were given opportunity to feedback on the quality of the service.
People were supported by staff who knew how to report concerns of abuse and manage risks to keep people safe. Although medication recording required further work, there was no indication that people had not had their medication as required. There were sufficient numbers of staff to support people and staff were recruited safely.
People were supported by staff who had received training relevant to their role. People’s dietary requirements were met and they had access to healthcare services where required. The design of the service met people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring to people. People were involved in decisions about their care and were treated with dignity. People’s independence was encouraged.
Staff knew people well. People had access to activities that met their preferences and complaints made were investigated and resolved. People’s end of life wishes had been explored with them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.