LDC Supported Living

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received support which focused on ensuring they had equity in opportunities and outcomes. A staff member said, “LDC took a chance when other people wouldn’t… [person] is thriving having best quality of life [they] ever had [person’s] happy.” People were supported to achieve fantastic outcomes across all areas of their lives. People’s goals, aspirations and outcomes were regularly monitored, reviewed, and adapted to ensure people received tailored support and experienced their own successes.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s equity in experience and outcomes was championed by LDC Supported Living. For example, a perceptive manager immediately spotted a person had an unnoticed injury when supporting them to transition to LDC Supported Living. The person was extremely anxious about medical appointments and the previous care provider had stated they would not go. The manager put the person at ease by indulging them in several ice creams in the car park. They took the time to support the person to relax and the person was able to have an x-ray which confirmed the injury. A health and social care professional commented that the managers ‘swift action and inquisitive response meant that the [person] was able to get the right treatment.’ This example was one of many which demonstrated the services’ absolute commitment to people having equity in health experiences. LDC Supported Living had achieved outcomes for people that had exceeded the expectations of people, relatives, and other professionals. A group of people had decided they wanted to go to the gym together, each for their own goals. LDC Supported Living made links in the community, adapted access to support people’s needs which empowered people to meet their own goals. For one person this resulted in greater independence in their mobility, while others enjoyed the social outing and feeling healthier. People’s protected characteristics were supported to the fullest extent. For example, arrangements were made to enable people to practice their faiths. People were able to see and experience the different cultures of their peers or staff. People felt inspired and arranged even more activities that allowed them to connect with other similar and different people.

Staff spoke passionately about people having equal opportunities and access. The staff were fully invested in people’s aspirations and were unwaveringly persistent in developing approaches that supported people to achieve wonderful outcomes. There was a sense of celebration for all of people’s effort regardless of success though successes were commemorated. Feedback from professionals supported this. One professional commented, ‘[Person] has achieved more in the 6 months since LDC started supporting [them] than [person] has in the last several years. It may not sound a lot, but [person] has been to the hairdressers, local shops, dentist, and gym – this is someone who a year ago was being reported as everything had to go to [them].' People achieved their best possible outcomes because they were heard and understood by staff who continually sought their feedback. For example, a person who was receiving end of life care was supported to spend as much time as they wanted doing the activities they wanted which brought them so much joy. Though the person experienced fatigue after big activities this was not seen as a limitation. Big activities were carefully planned in between smaller activities and rest to maintain a good balance and positive impact for the person. Staff demonstrated a strong commitment to understanding the people they supported and communicated in ways people were comfortable with. This enabled a shared understanding of needs and events. Staff were endlessly supportive of people expressing themselves as individuals. During our visit we saw staff and managers knew every person and spoke to them in a positive, encouraging way for example asking about their birthday party or the object they were carrying for comfort.

Leaders were inclusive and the provider fully supported protected characteristics. There was dedication to preserving people’s human rights to the fullest extent possible including initiating legal action when people’s basic rights had been challenged and people had experienced discrimination in the community. Staff passionately embraced opportunities to advocate for people they supported and ensure they had equal opportunities and outcomes. Equality, diversity and human rights were valued at LDC Supported Living and staff aimed to increase awareness for example holding events such as Pride or celebrations such as Diwali. A staff member said, “There is a human connection between LDC management, staff, people, and their family members…working with LDC can see their professionalism and high-quality care for people who need it.” Processes were in place to ensure people were actively encouraged to continuously feedback about their experiences and their feedback was listened to. Support was continuously reviewed and adjusted so people could achieve fantastic outcomes, staff respected each individual as a whole person, not only health or psychological needs but also social, spiritual, and sexual needs too. Staff routinely and creatively approached and adapted everyday activities to support people to have opportunities that may not have easily been accessible for them. For example, people could access paid work at LDC Supported Living office even if they needed staff to stay with them throughout the day, which may have been a barrier to employment with other employers. This opportunity enriched people’s lives further as they enjoyed spending their money on things that they were interested in which developed their skills at managing money.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.