Waverley Gardens Extra Care

Updated 10 January 2019

Waverley Gardens is a complex of 66 extra care housing flats, where people can receive support with personal care if they need it. Care staff are based in offices at the accommodation. There is a restaurant available for people to use if they wish to.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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Why the service is rated good.

People using the service were all positive about the care and support they received. They told us they got on well with staff and that staff treated them with dignity and respect. People’s independence was encouraged.

People using the service were safe. There sufficient staff to meet people’s needs and ensure their safety. There were risk assessments in place to manage the risks associated with people’s care. Some people required support with their medicines and these were administered safely when required.

The service was effective. People’s health needs were met in conjunction with healthcare professionals. There was a restaurant available for people to use if they wished to and staff were able to take meals to people’s flats when required. Staff were aware of and worked within the principles of the Mental Capacity Act 2005. Staff received good training and support to help them carry out their roles effectively.

The service was responsive to people’s needs. Staff understood people as individuals with their own needs and preferences. There was a complaints process in place. When formal complaints were made these were investigated thoroughly and an outcome provided for the complainant. Support plans were person centre in nature and gave clear information about people’s lives prior to arriving at Waverley Gardens.

The service was well led. There was a registered manager in place. They received support from the provider through regular meetings with other service managers. People and staff were all positive about the support and leadership of the registered manager. There were systems in place to monitor the safety and quality of the service provided.

Further information is in the detailed findings below

Updated 10 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection. The inspection took place on 6 December 2018 and was unannounced. We gave the service 48 hours notice. This is because the service provides care to people in their own extra care housing, and we needed to be sure there would be someone available to support the inspection.

The inspection was carried out by two Inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Prior to the inspection we reviewed the Provider Information Return (PIR). This is a form that the provider completes to describe the service, what they are doing well and any areas they intend to improve. We also looked at notifications. Notifications are information about specific events the provider is required to tell us by law.

As part of the inspection we spoke with 15 people who use the service, five of these were in their flats and the others were contacted by telephone. One relative was also present when we spoke with a person in their flat. We reviewed four people’s care records and looked at other documentation relating to the running of the home such as audits, MAR sheets and staff records. We also spoke with the registered manager and three care staff.