Clifton Dialysis Unit

This is the first time we have rated this service. We rated well-led as good. The service did not have a current registered manager. An interim clinic manager fulfilled this role with support from a deputy manager and senior regional leads. The leadership team had the skills, experience and capability to manage services. A substantive clinic manager had recently been appointed and planned to become the registered manager for the service. There were clear and effective governance, management and accountability arrangements. Staff were clear about their roles and accountabilities. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Leaders engaged well with partners and the community to plan and manage services. Leaders promoted a positive work culture based on equality, diversity and inclusion. Staff were supported to speak up or raise concerns.