Updated 24 November 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by an inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity was carried out between 3 and 11 November 2022. Further inspection activity was completed via telephone and by email, including speaking with people who used the service and their relatives and reviewing additional evidence and information sent to us by the provider.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from professionals who worked with the service, including Bolton local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 1 person who used the service and 1 relative about their experience of the care provided. We also spoke with 4 members of staff including 2 care staff, the registered manager and one of the company directors.
We reviewed a range of records. This included 1 care plan and 2 staff recruitment files. A variety of other records relating to the management of the service were also considered as part of the inspection.