We carried out a review of the data available to us about Happy Days Care Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Happy Days Care Agency Ltd, you can give feedback on this service.
Happy Days Care Agency is a domiciliary care service located in Bolton, Greater Manchester. The service provides support to people in their own houses and flats. At the time of the inspection there was one person receiving the regulated activity ‘Personal care’.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People who used the service said they felt safe. Staff were recruited safely and there were enough staff to provide people’s care. People confirmed personal protective equipment (PPE) was always worn by staff when delivering their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People received enough to eat and drink and said staff provided assistance as needed. Staff told us enough training was available to support them in their roles, with ongoing supervision also provided.
We received positive feedback from people who used the service and relatives about the care provided. People said they felt treated with dignity, respect and had their independence promoted as required.
People had detailed care plans in place regarding the care and support staff needed to deliver. There was an appropriate complaints system in place.
There were systems in place for people who used the service and staff to provide feedback about their care through audits, surveys and meetings. Staff spoken with during the inspection told us they felt the service was well-led and enjoyed their roles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 November 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
The overall rating for the service is good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.