Background to this inspection
Updated
22 February 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was undertaken by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 27 January 2022 and ended on 10 February 2022. We visited the location’s office on 8 February 2022.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information held on the service. We used all of this information to plan our inspection.
During the inspection
We spoke with two members of staff who were the registered manager and the nominated individual.
We reviewed a range of records. This included one person’s care record. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We looked at policies and quality assurance records. We spoke with one person who used the service and one relative about their experience of the care provided.
Updated
22 February 2022
About the service
ADL Care Limited is a domiciliary care agency. It provides personal care for older adults living in their own homes, some of whom were living with age related frailties. At the time of the inspection, two people were supported by ADL Care Limited, one person received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We have referred to them as staff through this report.
People told us they felt safe; care plans and risk assessments promoted their safety and reflected their goals and aspirations. One relative told us, “[Person] feels safe, they would tell me otherwise. I would see it.”
People were protected by staff who understood safeguarding and were knowledgeable about the prevention and reporting of abuse. Staff practices protected people from the COVID-19 pandemic. Staff received training and wore appropriate personal protective equipment when supporting people.
People were involved in their assessment process. Care plans were written to empower people to have full control of the care they received; these were reviewed on a frequent basis. One person told us, “After a month they reviewed the situation, we had a frank and open discussion, it all went well.”
People were supported by kind and caring staff. People confirmed staff asked consent before offering support. People told us staff knew them well. One person said, “It didn’t take long for us to get to know each other. Them and myself are happy in our dispositions and we know each other now.” And, “I am finding the service very good, they do everything I require, and they are very pleasant with it.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us staff were approachable and they would be listened to when making suggestions, comments or complaints. One relative told us, “I have complete faith they would listen and act if I have any complaints.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 November 2021 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.