We carried out a review of the data available to us about ADL Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ADL Care, you can give feedback on this service.
ADL Care Limited is a domiciliary care agency. It provides personal care for older adults living in their own homes, some of whom were living with age related frailties. At the time of the inspection, two people were supported by ADL Care Limited, one person received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We have referred to them as staff through this report.
People told us they felt safe; care plans and risk assessments promoted their safety and reflected their goals and aspirations. One relative told us, “[Person] feels safe, they would tell me otherwise. I would see it.”
People were protected by staff who understood safeguarding and were knowledgeable about the prevention and reporting of abuse. Staff practices protected people from the COVID-19 pandemic. Staff received training and wore appropriate personal protective equipment when supporting people.
People were involved in their assessment process. Care plans were written to empower people to have full control of the care they received; these were reviewed on a frequent basis. One person told us, “After a month they reviewed the situation, we had a frank and open discussion, it all went well.”
People were supported by kind and caring staff. People confirmed staff asked consent before offering support. People told us staff knew them well. One person said, “It didn’t take long for us to get to know each other. Them and myself are happy in our dispositions and we know each other now.” And, “I am finding the service very good, they do everything I require, and they are very pleasant with it.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us staff were approachable and they would be listened to when making suggestions, comments or complaints. One relative told us, “I have complete faith they would listen and act if I have any complaints.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 November 2021 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.