Bennett Court

Updated 17 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection

outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by 2 inspectors.

Service and service type

Bennett Court is a 'care home' with nursing care. People in care homes receive accommodation, personal and nursing care as a single package under 1 contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started when we visited the service location on 30 September 2022 and ended on 28 October 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people who used the service and 2 relatives. We also spoke with 6 staff including the registered manager, the home manager and support workers.

We reviewed a range of records. This included the day to day care records, risk assessments and care plans f. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were also reviewed, including training records, incident records, complaints, compliments, quality assurance processes and various policies and procedures. After the inspection we continued to seek clarification from the provider to validate evidence found.

Updated 17 November 2022

About the service

Bennett Court is a care home with nursing providing personal care and nursing care for up to 30 people. The home is purpose built and accessible. The service is registered to provide care to older people and younger adults, living with dementia, physical disabilities and/or mental health needs. At the time of the inspection there were 26 people using the service. The service is divided into 3 units, each specialising in supporting people with particular areas of need. This includes life limiting illness, neuro disabilities such as Huntington's and Parkinson's disease, brain injury, and complex mental health needs. Bedrooms have en-suite wet rooms and access to a range of communal rooms, including assisted bathrooms. There is an accessible garden.

People's experience of using this service and what we found

All those we spoke with felt people were safe. Staff had training and the skills to protect people from poor care and abuse, or the risk of this happening. There were enough staff available to meet people’s needs in a timely way. The provider followed a safe recruitment procedure to make sure suitable staff were employed.

The service gave people care and support in a pleasant and safe environment that was clean and very well equipped to meet people's needs. Their needs in relation to hydration and nutrition were met.

People supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People felt valued by staff who they said showed genuine interest in their well-being and quality of life. People were supported to express their religious and spiritual beliefs.

Staff had a good understanding of people's individual ways of communicating. This enabled people to be listened to. People received care that supported their needs and goals and was focused on their quality of life. Staff promoted people's equality and diversity, supporting and responding well to their individual needs.

The provider had a culture of learning and improvement and there was an effective system of governance in place to monitor and improve the quality and safety of the service. People's views were sought about the running of the service and used to make sure there was continuous improvement. People, their relatives and staff felt the management team were approachable, helpful and caring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 December 2021 and this was the first inspection.

Why we inspected

This was the first inspection of a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.