Bennett Court

Bennett Court is a care home with nursing providing personal care and nursing care for up to 30 people. The home is purpose built and accessible. The service is registered to provide care to older people and younger adults, living with dementia, physical disabilities and/or mental health needs. At the time of the inspection there were 26 people using the service. The service is divided into 3 units, each specialising in supporting people with particular areas of need. This includes life limiting illness, neuro disabilities such as Huntington's and Parkinson's disease, brain injury, and complex mental health needs. Bedrooms have en-suite wet rooms and access to a range of communal rooms, including assisted bathrooms. There is an accessible garden.

People's experience of using this service and what we found

All those we spoke with felt people were safe. Staff had training and the skills to protect people from poor care and abuse, or the risk of this happening. There were enough staff available to meet people’s needs in a timely way. The provider followed a safe recruitment procedure to make sure suitable staff were employed.

The service gave people care and support in a pleasant and safe environment that was clean and very well equipped to meet people's needs. Their needs in relation to hydration and nutrition were met.

People supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People felt valued by staff who they said showed genuine interest in their well-being and quality of life. People were supported to express their religious and spiritual beliefs.

Staff had a good understanding of people's individual ways of communicating. This enabled people to be listened to. People received care that supported their needs and goals and was focused on their quality of life. Staff promoted people's equality and diversity, supporting and responding well to their individual needs.

The provider had a culture of learning and improvement and there was an effective system of governance in place to monitor and improve the quality and safety of the service. People's views were sought about the running of the service and used to make sure there was continuous improvement. People, their relatives and staff felt the management team were approachable, helpful and caring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 December 2021 and this was the first inspection.

Why we inspected

This was the first inspection of a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.