Accurate Care Services Limited

Updated 18 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Accurate Care Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 48 hours' notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 13 March 2023 and ended on 15 March 2023. We visited the office location on 13 March 2023.

What we did before the inspection

We reviewed the information we already held about the service. This included notifications. A notification is information about important events, which the provider is required to tell us about by law. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager, an external consultant, the recruitment manager and 1 member of staff. The registered manager was also the director and provider of the service. We spoke with one person who used the service, by telephone.

We reviewed documents and records that related to people’s care and the management of the service. We reviewed people’s care plans, which included risk assessments. We looked at other documents such as infection control records and staff training and recruitment records.

Updated 18 April 2023

About the service

Accurate Care Services is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, one person was using the service.

People’s experience of using this service and what we found

People told us the service was safe. People were protected from the risk of abuse. Risks relating to people’s health, mobility and home environment were assessed so that staff could provide safe care. People told us staff were punctual and completed their tasks.

Staff were recruited appropriately and had received training to ensure they had the necessary skills and qualifications to provide support to people. Staff told us they were supported by the registered manager to perform in their roles. There was a procedure for reporting incidents and accidents in the service and learning lessons from them to prevent re-occurrence. Infection control procedures were in place to protect people and staff from the risk of infections. People did not require support to take their medicines but medicine procedures were available for when people needed this support.

Assessments of people’s needs were carried out before they started using the service. People's consent was sought when care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to maintain their independence.

Details of health professionals involved in people’s care were included in care plans. People’s food and drink preferences were understood to ensure they could be supported to maintain a balanced diet.

People told us staff were respectful and caring. People's privacy and dignity were maintained. People’s human rights and equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. Care plans recorded people’s needs and preferences and people received person-centred care. People’s communication needs were met by staff. There was a procedure for complaints to be acknowledged, investigated and responded to.

The provider promoted a positive culture and person-centred service. Feedback from people and relatives was received. There were quality assurance systems in place for the provider to continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 December 2021 and this is the first inspection.

Why we inspected

The inspection was prompted by a review of information we held about the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.