We carried out a review of the data available to us about Accurate Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Accurate Care Services Limited, you can give feedback on this service.
Accurate Care Services is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, one person was using the service.
People’s experience of using this service and what we found
People told us the service was safe. People were protected from the risk of abuse. Risks relating to people’s health, mobility and home environment were assessed so that staff could provide safe care. People told us staff were punctual and completed their tasks.
Staff were recruited appropriately and had received training to ensure they had the necessary skills and qualifications to provide support to people. Staff told us they were supported by the registered manager to perform in their roles. There was a procedure for reporting incidents and accidents in the service and learning lessons from them to prevent re-occurrence. Infection control procedures were in place to protect people and staff from the risk of infections. People did not require support to take their medicines but medicine procedures were available for when people needed this support.
Assessments of people’s needs were carried out before they started using the service. People's consent was sought when care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to maintain their independence.
Details of health professionals involved in people’s care were included in care plans. People’s food and drink preferences were understood to ensure they could be supported to maintain a balanced diet.
People told us staff were respectful and caring. People's privacy and dignity were maintained. People’s human rights and equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. Care plans recorded people’s needs and preferences and people received person-centred care. People’s communication needs were met by staff. There was a procedure for complaints to be acknowledged, investigated and responded to.
The provider promoted a positive culture and person-centred service. Feedback from people and relatives was received. There were quality assurance systems in place for the provider to continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 December 2021 and this is the first inspection.
Why we inspected
The inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.