Celtic Care Services Limited

Updated 23 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 17 February 2023 and ended on 2 March 2023. We visited the office location on 17 February 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service, 3 relatives, the registered manager and 6 care staff. We reviewed a range of records. This included 5 people’s care and medication records. We looked at 2 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed. We received feedback from an occupational therapist, 2 social workers, a solicitor and a trainer who have worked with the service.

Updated 23 March 2023

About the service

Celtic Care is a domiciliary care agency providing personal care to people in their own home. At the time of our inspection there were 22 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe receiving care from staff. The provider had taken action to keep people safe and manage the risks they faced. People told us staff had the right skills and experience and arrived on time to provide care.

Staff had a good understanding of the support people needed. Staff supported people to do as much for themselves as possible and maintain their independence. People’s needs were set out in clear care plans, which had been reviewed regularly.

People were supported to take medicines safely and staff sought advice from health and social care services when necessary.

The provider had good infection prevention and control measures in place. People told us staff always wore the correct personal protective equipment (PPE) when providing care for them.

People said they found the service to be well managed and they had regular contact with the management team. People were confident action would be taken to resolve any problems they had.

The provider had good systems to monitor the quality of service provided and make improvements where needed. The registered manager worked with people, staff and other professionals to ensure people achieved good outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 November 2017)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.