Background to this inspection
Updated
8 September 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was not a registered manager in post.
Notice of inspection
We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.
Inspection activity started on 9 August 2022 and ended on 19 August 2022. We visited the location’s office on 12 August 2022.
What we did before the inspection
We reviewed information we had received about the service since it had been registered with CQC. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with one person who used the service and one relative of someone using the service about their experience. We sought feedback from three staff and one healthcare professional who had worked with the service. Whilst at the office we spoke with one of the directors and reviewed records, including recruitment files, care records and quality assurance checks.
Updated
8 September 2022
About the service
Be Kind Healthcare Ltd is a domiciliary care agency providing personal care. The service provides support to older people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were three people using the service.
People’s experience of using this service and what we found
People were supported by staff who knew how to protect them and keep them safe. Staff had been recruited safely with appropriate pre-employment checks carried out. Calls were carried out on time as staff were provided with private transport to get from one call to another.
People’s needs were fully assessed prior to the start of care. The provider ensured staff were trained to meet people’s needs and kept them up to date with best practice guidance. People were supported well with their health and wellbeing needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care from compassionate and respectful staff. Staff knew how to deliver care in a dignified way and assisted people to maintain their independence as much as possible.
People received personalised care by staff who were given details about people’s likes and dislikes to enable them to support people in a way they preferred.
The service was led by a compassionate and kind provider, whose sole focus was on supporting and helping people. The provider actively engaged with people and staff, as well as the community to be able to continuously learn, expand and improve the service they provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 December 2021 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about the management of the service. A decision was made for us to inspect and examine those concerns.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.