Be Kind Health Care - Main Office

Be Kind Healthcare Ltd is a domiciliary care agency providing personal care. The service provides support to older people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were three people using the service.

People’s experience of using this service and what we found

People were supported by staff who knew how to protect them and keep them safe. Staff had been recruited safely with appropriate pre-employment checks carried out. Calls were carried out on time as staff were provided with private transport to get from one call to another.

People’s needs were fully assessed prior to the start of care. The provider ensured staff were trained to meet people’s needs and kept them up to date with best practice guidance. People were supported well with their health and wellbeing needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care from compassionate and respectful staff. Staff knew how to deliver care in a dignified way and assisted people to maintain their independence as much as possible.

People received personalised care by staff who were given details about people’s likes and dislikes to enable them to support people in a way they preferred.

The service was led by a compassionate and kind provider, whose sole focus was on supporting and helping people. The provider actively engaged with people and staff, as well as the community to be able to continuously learn, expand and improve the service they provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 31 December 2021 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the management of the service. A decision was made for us to inspect and examine those concerns.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.