The Limes Residential Home

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Our rating for this key question remains good. People’s needs were suitably assessed and routinely reviewed. People confirmed that their needs were understood by staff. The scores for this area have been combined with scores based on the rating from the last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Not everyone we spoke with knew if they had a care plan, however people did confirm that staff asked them how they wished to be supported. One person said, “I feel listened to and supported how I want.” Relatives confirmed they were involved in care planning, one told us “I regularly have sight of the care plan and am asked for feedback. Updates are carried out, to reflect any changes in my [relatives] need, on a regular basis.”

Staff demonstrated a good understanding of how a falls risk assessment informed a person’s care and support. A staff member explained “For example, if someone scores highly on a falls risk assessment or they have multiple falls, we will refer to the GP or the falls clinic.”

Processes were in place to assess and routinely review people’s falls risks. This included following a fall.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.