May Morning

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to remain as independent as possible, and staff encouraged them to make their own choices. People told us they were able to speak with their family whenever they wished, and staff supported them to maintain contact. People were involved in meetings to make decisions relating to the service such as re-decorating and they were asked to feed back about the activities they wished to do. People told us they could go out as much as they wanted to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Records and documentation showed how people were supported to have as much independence, choice and control as they wished or were able to. Various ways of communicating with people were used to help support independence. For example, a picture board was displayed in the service which showed what activities were happening, and which staff were on shift. This helped people maintain control of their daily activities and choices. People’s achievements and upcoming events and day trips were also displayed. Some people's care plans included picture references to help them engage with information and aide their understanding. One person found certain medical treatments difficult to manage. Step by step guidance with pictures was included in their plan so staff could talk through what would happen at their pace to help minimise their anxieties. People’s holistic needs were reflected in their care plans so staff understood their personal choices. Individuals important to people and who knew them well were involved in planning their care and how they would be supported. This helped ensure the person's choices were respected and they could maintain control over their care. For example, there was information about people's religion and personal relationships and preferences. People were involved in meetings to make group decisions. For example, how they wanted their home to be decorated.

Staff spoke positively about the importance of supporting people to be as independent as possible. Staff said, “Person is very independent, helps laying tables and sweeping. We do prompt and encourage as well”, “I feel people get out enough, some people don’t want to go out, we do encourage, but we don’t push”, “(Person) has his routine so he will get out once or twice a week as part of his routine. In the summer, the house is pretty much empty. We do tend to have group activities like the rare breads centre, even like a group fish and chip lunch. We are only restricted if there are a number of appointments, but we can suggest going out later in the day” and “People are able to get out and do what they like, (person) has just been to Brugges, (another person) has been to France. There is enough staff”. Staff explained how they supported people to remain in contact with their relatives. Some people went for home visits others spoke to relatives on the phone every day.

People told us they were supported to be as independent as they wished. Some people wanted to learn new skills such as cooking and gardening. Staff supporting them to find classes and various groups to attend. People told us, “We always go out, we got to Whitstable, Folkestone and loads of places, sometimes we go out 1:1, sometimes as a group” “I don’t like any classes I just like to do my shopping” and “Yeah I go out all the time”. People had talk time with staff where they could discuss various subjects like what activities they wished to try and important decisions like end of life wishes. People were asked to share their preferences to encourage independence and to take control of their life. People told us they were able to maintain a relationship with their family and talk to them whenever they wished.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.