The Care Quality Commission
  • Care Home
  • Care home

The Old School House

Overall: Requires improvement read more about inspection ratings

31 Main Street, Thringstone, Coalville, Leicestershire, LE67 8ND (01530) 224426

Provided and run by:
Rushcliffe Care Limited

All Inspections

During an assessment under our new approach

The Old School House is a residential care home providing the regulated activity of personal care to younger autistic adults, and people with a learning disability and sensory impairment. The assessment was prompted by a review of information we held about the service and provider. We assessed a total of 6 quality statements from the safe and well-led key questions and found areas of both good practice and concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these quality statements indicated some areas of good practice, we rated this service as requires improvement as it did not meet legal requirements relating to the safe administration and management of medicines and management oversight and governance. The inspection team included, 3 inspectors, and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We received feedback from the local authority quality monitoring team. During the assessment process, we spoke with 4 people and 9 relatives. We observed how people were being cared for and supported. The service assessed is a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

25 September 2019

During a routine inspection

About the service

The Old School House is a residential care home providing personal and nursing care to younger adults with autism, learning disability and sensory impairment.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 18 people. 18 people were using the service. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. Staff were discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People benefitted from a well-led service, which placed people at the heart of everything they did. The registered manager was passionate and inspired staff to provide quality person-centred care delivering good outcomes for people. People were valued and loved for who they were.

The service continuously strived to ensure people were part of the community they lived in. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. Feedback from health professionals and family was consistent, praising the service for its individualised care and enabling support to people. People looked well cared for and relaxed.

People were treated as individuals and were valued and respected. Staff ensured people’s privacy and dignity was protected and knew people very well, they were intuitive to people’s methods of communication.

People were cared for safely and could be assured that staff had been checked for their suitability to work with them. People’s medicines were administered safely, and people could rely on them being given at the times they needed them.

There were effective systems in place to manage the quality of the service and drive improvements. People’s feedback was sought and acted upon. Staff were valued and proud they worked at The Old School House.

Staff were well motivated and managed. People could be assured they were cared for by staff who had the training, skills and knowledge to provide effective and safe care.

People, families and staff were confident if they had a complaint they would be listened to and action taken to address the issue. The registered manager was open and honest, encouraging and welcoming ideas to develop and improve the service.

People's support focused on them having as many opportunities as possible for them to gain new skills and experiences and be as independent as possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 5 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

23 February 2017

During a routine inspection

The inspection visit took place on 23 February 2017 and was unannounced.

The Old School House is a care home that supports up to 18 people with learning disabilities or autism. At the time of our inspection 17 people were using the service. At the last inspection on 2 and 16 October 2014, the service was rated good. At this inspection, we found the service remained good.

People continued to receive safe care. Staff knew how to protect people from harm and abuse. Risks associated with people’s support was assessed to help them to remain safe. The provider had safely recruited a suitable number of staff to meet people’s support requirements. People received their medicines safely by staff who had guidance to make sure they remained competent.

People continued to receive effective care from staff. Staff received guidance, training and support to make sure that they worked well with people. People were supported to maintain their health including support with eating and drinking where this was required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service provided guidance in this practice.

People were supported by staff who were kind and compassionate. Their dignity and privacy was maintained by staff who knew how to do this. People were supported to maintain relationships that were important to them.

People had support plans that were focused on them as individuals so that staff had guidance about their preferences. Staff offered their care in line with things that mattered to people in a consistent way. Staff supported people’s different communication requirements so that people received information in ways that were important to them.

People’s relatives knew how to make a complaint or to raise a concern and the provider had suitable systems in place to manage these.

The service had an open and positive culture. People’s relatives and staff had opportunities to give suggestions about how the service could improve. The provider and registered manager were aware of their responsibilities. They had arranged for quality checks of the service to take place to make sure that it was of a high standard.

Further information is in the detailed findings below.

2 & 16 October 2014

During a routine inspection

The Old School House provides care and support for up to 18 people with learning disabilities who may also have a physical disability. The home had been converted and adapted to meet the needs of the people who lived there.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service met all of the regulations we inspected against at our last inspection on 1 July 2013.

Due to people’s complex needs we were unable to speak with people in depth about their experiences. We carried out observations and saw that staff provided effective care that met the individual needs of the people who lived there. Staff were caring and attentive in their approaches and it was evident that they had developed an excellent understanding of people’s needs and communication styles.

Relatives we spoke with were complimentary about the service provided and spoke highly of the registered manager and staff team.

Staff working at the home were positive about their role and the service. They had been appropriately recruited, trained and supported. We saw that staff provided care in a way that centred on the needs of individual people who lived there. Staff understood the vision and values of the service and provided care in a safe environment.

People’s needs were assessed and plans were in place to meet those needs. People’s wishes and preferences were known, understood and responded to by the staff team. Risks to people’s health and wellbeing were identified and plans were in place to manage those risks. People were supported to access healthcare professionals whenever they needed to.

The registered manager was clear about their vision and aims for the home and had ensured this was understood by the staff team. They had continually developed and improved the service and there was an emphasis on providing a high quality service to people.

The registered manager assessed and monitored the quality of care consistently and took action whenever necessary to make improvements.

1 July 2013

During a routine inspection

We were unable to communicate with people who used the service. However, through observation of facial expressions we saw that people were comfortable with staff.

People were provided with a choice of meals prepared to suit their dietary needs and preferences. Risks identified with regards to eating and drinking were managed to ensure people ate and drink sufficient amounts.

People had a range of assessments and care plans in place to inform staff about how to support people and meet their daily needs. People were supported to take their medicines. Records showed risks identified were managed to ensure people's care and health needs were met safely by trained staff and health care professionals.

Staff received timely support, supervision and training to ensure people who lived at The Old School House received the care and support tailored to their needs. The training programme ensured staff skill mix and knowledge was maintained and specialist training was sourced to meet specific tailored care and/or health needs.

The provider had effective quality assurance system in place to monitor and manage the quality of service provided. People had opportunities to make a comment or a complaint about, which were acted upon. A system of audits, reviews and monitoring ensured the overall governance of the service protected the health, safety and welfare of people who used the service and others.