Newhaven Residential Home

Updated 23 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

Newhaven Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service. Six other people and two relatives were able to complete a short survey about their experience of the care provided. We spoke with seven members of staff including the provider, registered manager, deputy manager, care manager, care workers and the chef.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including policies and procedures.

Updated 23 October 2019

About the service

Newhaven Residential Home is a residential care home providing personal care to 21 people at the time of the inspection. The service is registered to support up to 25 people, but the provider decided to have two shared bedrooms for single occupancy, making 23 the maximum number of people.

People’s experience of using this service and what we found

Staff knew what to do to support people to remain safe. Staff completed safeguarding training and knew how to recognise abuse and how to report concerns. Risk assessments were in place to provide staff with information on how to minimise the risk of incidents. Accidents were monitored and analysed to help prevent reoccurrence. The service was a safe and clean environment, suitable for people’s needs.

Staff were recruited safely and there were enough on duty to support people. Staff had access to training and there was a support system in place, which included formal supervision and day to day availability of management. Staff reported morale was good and they enjoyed their work.

People’s health and nutritional needs were met. Records showed health professionals visited the service when required and some people went out to visit their GP, dentist or hospital consultant. People told us they liked the meals provided to them and the menus provided choice and alternatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how to ensure people made their own decisions; this was confirmed in discussions with people and their relatives.

Staff were described as kind and caring, and treated people with respect. They supported people to be as independent as possible. People had assessments of their needs before admission and care plans described how people preferred to be cared for to enable these needs to be met.

The provider had a quality assurance system, which consisted of audits, meetings and surveys. Action plans were developed following these checks to help improve the service and respond to people’s suggestions. There was a complaints procedure on display and people felt able to raise concerns or complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 March 2017).

Why we inspected

This was a planned inspection based on the previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.