Cherish UK Ltd

Updated 4 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 14 June 2023 and ended on 22 June 2023. We visited the location’s office on 15 June 2023.

What we did before the inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During our visit we spoke with the registered manager and branch manager. We received feedback from 7 staff members. We also spoke with 7 people who use the service and the relatives of 5 people to seek their view. We also received feedback from the local authority.

We reviewed a range of records on site and those sent to us electronically following our visit. These included; support plans, staff recruitment, training and development, policies and procedures and evidence of management and oversight of the service.

Updated 4 July 2023

About the service

Cherish UK Limited is a domiciliary care service registered to provide personal care to people living in their homes. Support includes long term care as well as ‘SAMS’ (Stabilise and make safe). These are short term packages to resettle people at home following hospital discharge. At the time of our inspection there were 94 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us staff were kind and friendly and they felt safe. Where people received support with their prescribed medicines this was managed safely. Peoples social and emotional needs were considered to help promote their health and well-being. Where necessary advice and support was sought from relevant healthcare professionals so that changing needs were met.

People told us staff upheld their privacy and dignity, providing safe care and support. People’s needs and wishes were reflected in their care plan, which guided staff on how they wished to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were safely recruited and completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the management team. There was on-going recruitment to help ensure sufficient staff were available as well as support an increase in service provision. Some people felt staffing arrangements could be improved. This was being addressed by the service.

Appropriate systems were in place for the reporting and responding to any complaints or concerns. Staff were aware of their responsibilities to report any concerns and were confident these would be acted upon. Any issues were reviewed to help inform on-going learning and improvements to the service.

A range of systems were in place to monitor and review the quality of the service, this included feedback from people and their families. The local authority said the service was responsive and engaging and had received positive feedback about the support provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 February 2022, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.