Cherish UK Ltd

Cherish UK Limited is a domiciliary care service registered to provide personal care to people living in their homes. Support includes long term care as well as ‘SAMS’ (Stabilise and make safe). These are short term packages to resettle people at home following hospital discharge. At the time of our inspection there were 94 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us staff were kind and friendly and they felt safe. Where people received support with their prescribed medicines this was managed safely. Peoples social and emotional needs were considered to help promote their health and well-being. Where necessary advice and support was sought from relevant healthcare professionals so that changing needs were met.

People told us staff upheld their privacy and dignity, providing safe care and support. People’s needs and wishes were reflected in their care plan, which guided staff on how they wished to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were safely recruited and completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the management team. There was on-going recruitment to help ensure sufficient staff were available as well as support an increase in service provision. Some people felt staffing arrangements could be improved. This was being addressed by the service.

Appropriate systems were in place for the reporting and responding to any complaints or concerns. Staff were aware of their responsibilities to report any concerns and were confident these would be acted upon. Any issues were reviewed to help inform on-going learning and improvements to the service.

A range of systems were in place to monitor and review the quality of the service, this included feedback from people and their families. The local authority said the service was responsive and engaging and had received positive feedback about the support provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 February 2022, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.