Greathed Manor Nursing Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Greathed Manor is a nursing home providing care to adults with physical and health related support needs, some of whom live with dementia. The assessment was completed between 20 June and 11 July 2024. An unannounced site visit to the home was carried out on 20 June 2024. We reviewed quality statements from the safe and well-led domains as part of this assessment. The service was rated good. People received safe care from staff who were well-trained and knowledgeable in their roles. Staff and the provider promoted people’s independence, offering them choices in their day to day lives. This bought good outcomes for people in relation to both health benefits and general wellbeing. The management team were all visible in the home and known well by people and their relatives. The staff team felt supported by the registered manager and additionally the registered manager was supported by a hands-on management team. There were strong person-centred and inclusion values in the home where people felt they could speak up if they had any concerns and these would be dealt with appropriately. The provider had clear, competent policies, procedures and governance systems that had been embedded in the service to ensure good standards and drive improvement.

People's experience of this service

People and their relatives provided positive feedback when asked about the care that was being provided. People told us, “I have always felt safe here, those staff are kind, always trying to please me.”; “I have the full range of the house and manage to maintain my independence. Staff know that I will ask for assistance when I need it, but in the meantime I’m grateful they let me get on with things.”; “I always have a plan and there is always things to do. I get on and do things, if I want help I will ask staff for it and they just get it.” Relatives told us, “The staff here are very attentive. [Person] has got quite high needs and quite specific needs, complex medical history and quite intense dressings. The doctor comes in every week and the staff liaise very closely and they are great.”; “They manage [service user’s] needs very well. They are supported to make decisions about their care, for instance, if they wish to be a bit more adventurous about moving around.”. People told us how the family felt like a home and living with family, “I haven’t got staff here, I’ve got friends who happen to be staff, that’s how I feel about everyone who works here.”; A relative also said, “I like it because it feels like a home here and the staff treat people like family members.” People and their relative provided positive feedback about the management team. People told us, “The management here is very good and are always encouraging me to call into see them. Since [regional manager] arrived, he has invited me in to speak with him at any time.” A relative also said, “I fill in a feedback survey every month, when [service user] has been resident of the day. Most of the time things get actioned. I attend family meetings and they’re very well attended.”