Ceibraxs Care Agency

Updated 15 December 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

In line with our new approach we gave short period notice of this inspection and explained what was involved under the new methodology.

Inspection activity started on 28 November 2022 and ended on 1 December 2022.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information held about the service since their registration. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and two care workers. We reviewed care records, records relating to staffing and the management of the service. We also received feedback from a representative from the commissioning team who worked closely with the service.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Updated 15 December 2022

About the service

Ceibraxs Care Agency is a domiciliary care agency providing support to people in their own homes. At the time of our inspection there was 1 person receiving support. The agency had been supporting people who required end of life care. However, the agency was able to support people with a wide range of needs and ages should that be required.

People’s experience of using this service and what we found

People received safe care and treatment. Staff supported people to mitigate risks to their safety. Staff adhered to infection control procedures and protected people from the risk of infection. Staff were knowledgeable in safeguarding adults’ procedures.

There were sufficient staff to meet people’s needs and safe recruitment practices were in place. Staff received training to ensure they had the knowledge and skills to undertake their duties. This included training on medicines management, basic life support, nutrition and hydration should people require this support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives were involved in their care and their wishes about how they wanted to be supported were included in clear, detailed care records. Staff supported people at the end of their lives in line with their faith, religion and culture.

There were processes in place to review the quality of care delivery and make improvements where necessary. People, their relatives and staff were encouraged to voice their views and opinions so these could be incorporated into service delivery.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 March 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.