Archived: Hailey House Residential Care Home

Updated 20 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

The inspection took place on 3 March 2016 and was unannounced. The inspection team consisted of one inspector.

We reviewed all the information we had available about the service including notifications sent to us by the provider. This is information about important events which the provider is required to send us by law.

During the inspection we spoke with eight people who used the service and two people’s relatives. We also spoke with a health care professional who had visited the service.

We used informal observations to evaluate people’s experiences and help us assess how their needs were being met and we observed how staff interacted with people. We spoke with seven staff including the deputy manager, the cook, the laundry person and four care staff.

We looked at four people’s care records and four staff recruitment files and examined information relating to the management of the service such as staff support and training records and quality monitoring audits.

Updated 20 April 2016

This inspection took place on 3 March 2016 and was unannounced.

Hailey House Residential Care Home provides a service for up to 20 older people. On the day of our inspection there were 18 people living at the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe as the service had comprehensive systems in place for monitoring and managing risks to promote people's health and wellbeing. There were suitable arrangements in place for medication to be stored and administered safely.

There were sufficient numbers of staff with the relevant skills and knowledge to effectively meet people's needs.

People had input from family members where they needed support to make relevant decisions about their life. Where appropriate, mental capacity assessments had been undertaken. This ensured that any decisions taken on behalf of people were in accordance with the Mental Capacity Act (MCA) 2005, Deprivation of Liberty Safeguards (DoLS) and associated codes of practice.

People were supported to maintain their health as they had regular access to a wide range of healthcare professionals. A choice of food and drink was available that reflected people's nutritional needs, and took into account their preferences and any health requirements.

Staff had good relationships with people and were attentive to their needs. People's privacy and dignity was respected at all times. People were treated with kindness and respect by staff who knew them well and who listened and respected their views and preferences. People were encouraged to follow their interests and were supported to keep in contact with their family and friends.

There was a strong management team who encouraged an open culture that listened to people and staff. Staff enjoyed working at the service and felt that they were included in the running of the service and that their views were valued. The management team had robust systems in place to ensure the quality and safety of the service, learn from complaints and feedback and to drive improvements.