My Homecare Hammersmith and Fulham

Updated 15 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 6 June 2023 and ended on 8 June 2023. We visited the location’s office on 8 June 2023.

What we did before the inspection

We looked at all the information we held on the provider, including information they had submitted when they registered with us.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 1 person who used the service and the relative of another person. We spoke with 3 care workers. We met the registered manager, care coordinator and managing director. We looked at the care plans for 2 people and associated records, including how their medicines were managed. We looked at records for 4 members of staff, including recruitment, training, and support records. We also looked at other records used by the provider. These included policies and procedures, meeting minutes and records of complaints.

Updated 15 June 2023

About the service

My Homecare Hammersmith and Fulham is a care agency providing personal care and support to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 2 older people were receiving personal care and support.

People’s experience of using this service and what we found

People were happy using the service. They received personalised care and support which met their needs and preferences. People, and their representatives, had been involved in planning their care. Care plans included information about how they liked to be cared for and what they could do for themselves.

Risks to people's safety and wellbeing had been assessed and planned for. They received support in a safe way, including support with their medicines.

People were treated with respect and had developed good relationships with the staff.

The staff were well supported. There were suitable systems for recruiting, training, and supporting staff. They were happy working at the service and had enough information to care for people safely and well. There were enough staff and people received care on time.

There were systems to help monitor and improve the quality of the service. These included procedures for dealing with complaints, accidents, incidents, and safeguarding concerns. The provider also undertook regular audits and checks and gathered feedback from people using the service to find out how they felt.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 February 2022 and this is the first inspection.

Why we inspected

The inspection was carried out based on the date of registration and when the service started operating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.