We carried out a review of the data available to us about My Homecare Hammersmith and Fulham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Homecare Hammersmith and Fulham, you can give feedback on this service.
My Homecare Hammersmith and Fulham is a care agency providing personal care and support to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 2 older people were receiving personal care and support.
People’s experience of using this service and what we found
People were happy using the service. They received personalised care and support which met their needs and preferences. People, and their representatives, had been involved in planning their care. Care plans included information about how they liked to be cared for and what they could do for themselves.
Risks to people's safety and wellbeing had been assessed and planned for. They received support in a safe way, including support with their medicines.
People were treated with respect and had developed good relationships with the staff.
The staff were well supported. There were suitable systems for recruiting, training, and supporting staff. They were happy working at the service and had enough information to care for people safely and well. There were enough staff and people received care on time.
There were systems to help monitor and improve the quality of the service. These included procedures for dealing with complaints, accidents, incidents, and safeguarding concerns. The provider also undertook regular audits and checks and gathered feedback from people using the service to find out how they felt.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 February 2022 and this is the first inspection.
Why we inspected
The inspection was carried out based on the date of registration and when the service started operating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.