Bronte

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support specific to their needs and preferences. Care plans reflected people’s health and social care needs. Staff commented that the information contained in people’s care files enabled them to support them appropriately in line with their likes, dislikes and preferences. Care plans were detailed and included personal preferences, such as how people liked their personal care delivered. Daily notes showed care plans were followed. People’s equality, diversity and human rights were respected. The service’s vision and values centred around the people they supported. People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. People were constantly encouraged to lead rich and meaningful lives to aid their physical, mental, emotional needs, including those related to protected characteristics under the Equality Act. The service worked with other health and social care professionals in line with people’s specific needs. Care files showed evidence of professionals working together. For example, GPs and community nurses. The provider completed monthly care reviews with people to gather feedback, where needed, this resulted in changes to people care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. Staff told us they supported people to feedback on their care. People confirmed they were involved in developing their care and support plan.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received personalised care and support specific to their needs and preferences. Care plans reflected people’s health and social care needs. People’s likes and dislikes were taken into account in care plans. People confirmed they were involved in developing their care and support plan.

People’s equality, diversity and human rights were respected. The service’s vision and values centred around the people they supported. The organisation’s statement of purpose documented a philosophy of maximising people’s life choices, encouraging independence and people having a sense of worth and value. Our assessment found that the organisation’s philosophy was embedded in Bronte. For example, people were constantly encouraged to lead rich and meaningful lives to aid their physical, mental, emotional needs, including those related to protected characteristics under the Equality Act.

Staff commented that the information contained in people’s care files enabled them to support them appropriately in line with their likes, dislikes and preferences. Care plans were detailed and included personal preferences, such as how people liked their personal care delivered. Daily notes showed care plans were followed.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. People were constantly encouraged to lead rich and meaningful lives to aid their physical, mental, emotional needs, including those related to protected characteristics under the Equality Act.

The provider completed monthly care reviews with people to gather feedback, where needed, this resulted in changes to people's care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. Staff told us they supported people to feedback on their care.

The service worked with other health and social care professionals in line with people’s specific needs. Care files showed evidence of professionals working together. For example, GPs and community nurses.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.