Prior Bank House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s personal, cultural, social and religious needs were understood and met. The service complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff respected and appreciated people's backgrounds and cultural values, fostering a positive, welcoming and inclusive culture within the service.

People’s care, treatment and support promoted equality and protected their rights. Relatives told us their family members were treated in a way that recognised their particular needs.

Staff received training in equality and diversity. The service complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. The service provided information to people who had a disability, impairment or sensory loss that they could easily read or understand and with support. This helped them share their experience of care. The service actively sought the views of people and their relatives so they could make improvements.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.