Background to this inspection
Updated
9 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This unannounced inspection took place on 18 January 2022 and was announced.
Updated
9 February 2022
About the service: The White House provides accommodation and personal care to 28 people aged 65 and over. At the time of the inspection there were 23 people living in the home.
People’s experience of using this service:
Everyone we spoke with as part of this inspection told us they were happy living in The White House because staff were kind and all their needs were met.
People told us they felt safe and well looked after, and their relatives agreed. People had their needs met in a personalised way by staff who knew them well and took account of their likes, dislikes and preferences.
Risk assessments were developed where risks to people’s well-being were identified and these were mitigated effectively.
People told us and relatives confirmed that there were enough staff to support people in a timely way. People’s medicines were administered safely by staff who were appropriately trained and had their competencies checked.
Care plans were kept electronically and this helped keep people’s personal information confidential. Care plans were reflective of people’s current needs, however they needed developing further to include all the personalised details staff knew about people.
The registered manager completed a range of audits to ensure they monitored the quality of care provided. Where actions were needed to improve the service, these were promptly completed.
People were involved in decisions around their care and where appropriate their relatives gave their input in creating the care plans. However, reviews were mainly done by staff and not evidenced how people were involved in these.
Staff knew how to deal with emergencies like fire, and infection control procedures were adhered to.
Rating at last inspection: Good (report published 21 June 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.