JC99 Ltd Also known as JC99 LTD T/A Visiting Angels

Updated 4 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency, which provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We checked information held by Companies House and we looked at online reviews and relevant social media posts. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who use the service and 4 relatives about their experience of the care provided. We spoke with 7 members of staff, including the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. These included 4 people’s care records, 4 staff files and a variety of records relating to the management of the service, including policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found and sought feedback from health and social care professionals involved with the service.

Updated 4 May 2023

About the service

JC99 Ltd is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to older adults and younger adults who may also suffer from a physical disability, sensory impairment, or dementia. At the time of our inspection 6 people were receiving personal care from the service.

Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The service had effective systems in place to ensure people’s safety. People and their relatives told us they felt safe using the service. People received comprehensive assessments of their needs prior to commencement of care with the service. Care plans and risk assessments developed from these assessments provided staff with the necessary information and guidance to meet people’s individual needs. Recruitment processes ensured suitability of staff for their roles and the service had enough staff to meet people’s needs.

All staff received induction training, and regular supervisions and spot checks were carried out by the registered manager.

People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.

People and their relatives said they felt listened to and knew how to raise a complaint. People's communication needs were assessed, and care plans included detailed descriptions of their communication requirements.

All feedback about the registered manager was positive. The registered manager had good oversight of the service and was well supported by the nominated individual. The provider had systems in place to oversee the service and to ensure compliance with the fundamental standards. The registered manager had a good relationship with people, staff and relatives, and worked closely with external health and social care professionals to advocate for people who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update.

This service was registered with us on 30 March 2022 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection as a newly registered service. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.