We carried out a review of the data available to us about JC99 Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about JC99 Ltd, you can give feedback on this service.
JC99 Ltd is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to older adults and younger adults who may also suffer from a physical disability, sensory impairment, or dementia. At the time of our inspection 6 people were receiving personal care from the service.
Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service had effective systems in place to ensure people’s safety. People and their relatives told us they felt safe using the service. People received comprehensive assessments of their needs prior to commencement of care with the service. Care plans and risk assessments developed from these assessments provided staff with the necessary information and guidance to meet people’s individual needs. Recruitment processes ensured suitability of staff for their roles and the service had enough staff to meet people’s needs.
All staff received induction training, and regular supervisions and spot checks were carried out by the registered manager.
People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
People and their relatives said they felt listened to and knew how to raise a complaint. People's communication needs were assessed, and care plans included detailed descriptions of their communication requirements.
All feedback about the registered manager was positive. The registered manager had good oversight of the service and was well supported by the nominated individual. The provider had systems in place to oversee the service and to ensure compliance with the fundamental standards. The registered manager had a good relationship with people, staff and relatives, and worked closely with external health and social care professionals to advocate for people who used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update.
This service was registered with us on 30 March 2022 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection as a newly registered service. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.