• Care Home
  • Care home

Mill House

Overall: Inadequate read more about inspection ratings

51 Mount Pleasant, Bilston, West Midlands, WV14 7LS (01902) 493436

Provided and run by:
Mr Ragavendrawo Ramdoo & Mrs Bernadette Ramdoo

Important:

We issued an urgent notice of decision to vary a condition on Mr Ragavendrawo Ramdoo & Mrs Bernadette Ramdoo on 24 June 2024 for failing to ensure people were safe and exposing them to the risk of harm at Mill House.

Important: We are carrying out a review of quality at Mill House. We will publish a report when our review is complete. Find out more about our inspection reports.

Report from 10 July 2024 assessment

On this page

Caring

Requires improvement

Updated 6 August 2024

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 60 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 3

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Independence, choice and control

Score: 3

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Responding to people’s immediate needs

Score: 2

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 1

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.