Background to this inspection
Updated
20 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 10 March 2021 and was announced.
Updated
20 March 2021
About the service: Dulverton House is a care home providing personal care and accommodation for up to 22 older people, some of whom may be living with a dementia related condition. At the time of the inspection 18 people were living at the service.
People’s experience of using this service: People felt safe and well cared for by staff who knew their needs and preferences. People told us they were given choices about their day to day life.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and systems supported this practice. Staff helped people and their families to make decisions in their best interests. Staff supported people to interact with one another and access the community. People joined in regular activities which supported their physical and emotional well-being.
People felt comfortable with staff that were patient and respected their wishes. Staff were kind and compassionate towards people and their relatives.
Staff paid meticulous attention to detail during end of life care. They were sensitive and professional in their approach and respected people’s religious needs.
People told us they felt safe living at the service. Risks had been identified and guidance was in place for staff to help avoid repeat incidents.
Recruitment procedures were robust and ensured prospective employees had values in line with the service’s aims and objectives.
Safety checks were regularly completed to make sure the environment was safe and equipment serviced regularly.
Care records were concisely written and person-centred. Staff described how they delivered person-centred care recognising each person’s individual needs and preferences.
Staff felt supported by the registered manager and their colleagues.
Quality assurance checks were in place to continuously improve service delivery. Management listened to staff, relatives and people's feedback to make positive contributions to people’s lives.
Rating at last inspection: Good. (Last report published 15 September 2016).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected: The inspection was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.