Riverside Court Care Home

Updated 18 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 17 February 2021 and was announced.

Updated 18 March 2021

Riverside Court Care Home is a residential home providing personal care and support for up to 60 people. The service also provides nursing care. At the time of inspection there were 56 people living in the home.

People's experience of using this service and what we found

The entire team put people at the heart of the service delivery. People received care that was individually planned to meet their unique needs.

People were very engaged in activities both within the home and in the local community. The service was creative and innovative in supporting people to actively access interests and activities that were important to them.

Staff excelled in providing compassionate and dignified end of life care. We received exemplary feedback from people's relatives around support they had with planning for the end of life care and the delivery of palliative care.

People we spoke with told us they felt safe and staff had enough time to support them. Safeguarding policies and procedures continued to protect people from the risk of abuse and avoidable harm.

Risk assessments supported people to manage the risks in their daily lives in ways which upheld their rights.

Staff carried out assessments to identify the support people needed and how to promote people’s independence. People were supported by experienced and skilled staff.

People were supported to access relevant healthcare services when they needed them, and they were supported to eat and drink well. People told us they enjoyed the food, which was freshly made and high quality.

Staff were caring and committed to supporting people in ways which upheld their dignity. Staff communicated well with people and respected their decisions. People felt comfortable when staff supported them with their personal care.

Staff were extremely motivated and proud to work at the service. We found an open ethos with a clear vision and values which were put into practice by staff.

The management and staff team were committed to providing high-quality care. The management ensured the quality of the service was maintained by regular checks and monitoring. People were encouraged to provide feedback about the service and take action.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published, March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.