Updated 17 April 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Wilnecote Rest Home is a care home. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This inspection was undertaken on 25 March 2019 and was unannounced.
What we did: Before the inspection, we looked at information we held about the service. We reviewed notifications we had received. Notifications tell us about important events that have occurred at the service, which the provider is required to send to us by law such as deaths, safeguarding concerns and serious injuries. We considered the Provider Information Return (PIR). This is a form that asks the provider to give us some key information about the service such as what it does well and any improvements they plan to make. We asked the Local Authority for feedback about the service and this helped us to plan our inspection.
During the inspection we spoke with four people, seven relatives, two members of staff, the cook and the registered manager. We observed the care and support that people received in the communal areas to assess how they were supported by staff.
We looked at three care records and saw records that related to the safety and management of the service such as records of accidents and incidents, complaints and audits. We also looked at the way medicines were managed and stored.