Seaview

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed the quality statement equity and experience outcomes as shortfalls were found at our last assessment. We found improvements had been made. Staff worked with people to make sure they accessed healthcare and developed their support in response.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were involved in planning the menu. They showed us the menu and told us what they had chosen. Some people who wanted to, shopped for ingredients with staff support. Each person also spent time with staff planning what they wanted to do each week. This included going out in small groups or on their own with staff. People now spent time at a wide variety of shops, cafes and leisure facilities locally. They told us the different places they visited, such as the cinema and bowling, and showed us pictures of them out and about enjoying themselves. One person told us they had enjoyed going out for afternoon tea. A relative told us their loved one had been supported to go out and about to do things they wanted. When plans had changed they had not missed out on activities and these had been arranged around appointments.

Staff and leaders described how everyone was involved in making decisions and planning what happened at the service. For example, everyone planned the weekly menu and chose meals to be included. Each person developed a weekly plan of activities and these were flexible to how people felt on the day. This was a significant improvement. Several people now had bus passes and used them frequently when they went out. By using the bus pass people did not have to go out in large groups or wait for other people and had more freedom in when and where they went.

There were processes in place to engage with people through key worker meetings, where people were asked for their opinions of different aspects of their care. Staff meetings were held to enable staff to raise any concerns about people's access to treatment and develop an action plan if needed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.