Walkers Close

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. Staff knew people well and supported them to follow their interests and beliefs. There were systems in place to obtain regular feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The staff and the registered manager spoke positively about the people they supported and understood people's individual preferences and values.

People were respected as individuals. A person told us they could wake up when they wanted to and enjoyed a lie-in on days, they did not have to get up early. People were supported to pursue their interests and beliefs, including support to attend their church.

There were systems in place to seek and act on feedback from people. The provider had completed annual surveys and analysed the information they received. This helped them to monitor the service and plan for any improvements needed. People were involved in regular 1:1 meetings with their key workers, where they could give feedback and discuss things they would like to do. The provider had carried out spot checks, which helped ensure people received the support they needed and were being treated with dignity and respect.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.