Updated 19 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
CTS Domiciliary Care is a domiciliary care service providing personal care and support for people in their own homes.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the service 48 hours’ notice of the inspection visit because it is a domiciliary care service and we needed to be sure that the registered manager and other senior staff would be available to speak with us. We also needed to ensure that people’s consent was gained for us to contact them for feedback about the service.
Inspection site visit activity started on 10 May 2019 and ended on 13 May 2019. We visited the office location on 10 and 13 May 2019 to see the manager and office staff; and to review care records and policies and procedures.
What we did:
We reviewed information we had received about the service. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.
During the inspection we spoke with two people using the service, a staff member and the registered manager. After the inspection we spoke with one relative of a person who used the service and two staff members. We received feedback from one health and social care professional. We reviewed three people’s care and support records. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, training records, policies, audits and complaints.